Look at the screen. This is why I'm upset now. And HP tech support is giving me the run around now too!
SCREW THIS. I'D LIKE TO GO BACK TO CHAT, BUT NOOOOO.
minor edit: because I've done a system restore on my laptop.. I no longer have my IM clients. So the only way I'll be online is through rich's account. Sorry for the inconvenience. Also, my shit is still broken.